How do I issue a refund?

You can issue a Full or Partial refund for all transactions made through our platform. Follow these steps to issue a refund:

Step 1) All refunds are managed from the “All Transactions” page.

All transactions page

 Step 2) In the “Operations” column, click on the Icon of the eye.

View Transactions

 Step 3) Click on the “Refund” button in the top right corner.

Transaction Refund

 

 

 

 

 

 

 

4) Choose between a full refund or a partial refund. When you select “Partial Refund” it will promote you enter the amount you would like refunded.

Transactions Refund Partial

 

 

 

 

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