Knowledge base

• Getting Started

  Getting Started

  • Add Facebook Tab Error
  • Can I upgrade at anytime?
  • Can I Use My Own Domain?
  • Can you explain how the performance fees work?
  • Do I need to sign a contract?
  • Facebook is not sharing the correct image

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• Auction Setup

  Auction Setup

  • Add Discounts for Ticket Sales
  • Can donors have a link to their website for each donated item?
  • Can I bulk upload auction items?
  • Can I charge additional fees such as credit card processing charges?
  • Can I edit Items in Bulk?
  • Can I embed my auction to my website?

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• Auction Closeout

  Auction Closeout

  • What types of reports can I run?
  • Is there a way to cancel/delete a ticket purchase?
  • Can bidders choose to pick up items instead of having them shipped?
  • How do I issue a refund?
  • How do I charge Credit Cards on file for my auction invoices?
  • How do I manually assign winners to live items?

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• Bidding FAQs

  Bidding FAQs

  • How can I update my credit card information?
  • Can notifications about being outbid and winning bid be sent via email and text?
  • How do I update or remove my Auto Bid?
  • Cancel or remove a bid?
  • Can I search for other auctions in Charity Auctions Today?
  • How do I pay for items I won?

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• Guides

  Guides

  • Using Point of Sale Listing Type
  • What ways can I get my guests Registered?
  • How do I setup Ticket sales?
  • Auction Page Design Tips
  • Live Mobile Auction Registration Kiosk Setup and Bidder Checkout
  • Registration at Live Event to bypass Email Confirmation

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